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FAQ

Bean-to-bar chocolate

Tasting chocolate is something you do with all your senses. We explain in our 'your own chocolate tasting at home' out how to make the most of your chocolate at home. But much rather we will explain it to you ourselves during one of our workshops.

Good question! It is quite a complicated process and a bit too long to explain here. That's why we have the blog 'This is how chocolate is made' written.

Chocolate is a fragile product. Store it in a dry, cool place at a temperature between 14 and 18 degrees Celsius. So choose a dark place to store your chocolate, such as a pantry or kitchen cupboard. Preferably avoid the fridge.
Want to know exactly why this is so important and how to keep your precious chocolate in top condition for as long as possible? Read it in our blog 'What is the best way to store chocolate?'

Witte chocolade bestaat in principe uit: cacaoboter, melkpoeder en suiker. Een cacaoboon bestaat voor afhankelijk van het type boon uit 52 – 58% uit cacaoboter. Daarom is in onze ogen witte chocolade echte chocolade. Volgens de warenwetbesluit cacao en chocolade moet witte chocolade minimaal 20% cacaoboter bevatten.

Wil je meer weten? Lees onze blog voor een uitgebreidere uitleg. In onze webshop kun je bovendien filteren op witte chocolade en zelf ontdekken welke varianten we aanbieden!

It is a conscious decision by us not to make our own chocolate. Instead, the Chocolate Girls are committed to introducing people to bean-to-bar chocolate. We do this by offering craft chocolate in our webshop and giving various chocolate tastings.

The scientific name of cacao trees is Theobroma cacao. Cocoa trees are native to the Amazon region. Cocoa can actually grow anywhere around the equator (23 degrees north and 23 degrees south of it) and up to a maximum altitude of 1,000 metres.
Read in our blog "this is how cocoa trees grow" much more about this special tree.

Bean-to-bar chocolate literally means 'from bean to bar' chocolate. This means that the chocolate maker keeps the entire process, from selecting the cocoa beans to packaging the chocolate, in-house. Bean-to-bar chocolate is more sustainable than the usual chocolate from the supermarket. We explain exactly how this works in detail in this blog.

Chocolate is often chosen based on its cocoa percentage, but what exactly is it? Chocolate usually consists of cocoa mass, cocoa butter and possibly added sugar (in the case of milk chocolate, milk solids are also added).
The cocoa percentage is the sum of the percentage of cocoa mass and cocoa butter. However, the manufacturer is not required to state the ratios between the two.

For example:
Bar A: with 70% cocoa -> cocoa mass: 62% + cocoa butter: 8%
Bar B: with 70% cocoa -> cocoa mass 50% + cocoa butter 20%

But which one should I buy? Our advice is simple: taste it! Try different bars with the same cocoa percentage, for example two bars of 70% and discover the difference in taste.

The difference between dark chocolate and milk chocolate is in the ingredients.

TypeComponents
Dark chocolateCocoa mass + cocoa butter + sugar
Milk chocolateCocoa mass + cocoa butter + sugar + (vegetable) milk powder 

These are the minimum ingredients needed to make the chocolate.

Cocoa mass
Cocoa mass is created by grinding cocoa beans and is an important raw material for chocolate.

Cocoa butter
Cocoa butter is extracted from cocoa beans. The cocoa beans are ground and cocoa butter is pressed from this mass.
Some chocolate makers choose to add extra cocoa butter to the cocoa mass. How is no rule for it has everything to do with personal preference and the style of the chocolate maker. Too little cocoa butter can create a dry mouthfeel, while too much cocoa butter can make the chocolate oily, slimy and lacking in flavour.

Sugar
Pure bleached cane sugar is the most common choice because it has no flavour. Natural or organic cane sugar is often preferred, but has the disadvantage that its own flavour mixes with the flavours of the chocolate. Alternative sugars such as coconut blossom sugar are becoming increasingly popular, but these all have their own distinctive flavour that changes the overall flavour profile of the chocolate.

Dark chocolate
Dark chocolate must contain a minimum total of 35% of cocoa mass and cocoa butter.

Milk chocolate
Milk chocolate must contain a minimum total of 25% of cocoa mass and cocoa butter.

Ordering

Category: Ordering

We apply a minimum order value of €15.

Category: Ordering

No, we do not have a physical shop, but you can order our sustainable chocolate in our webshop and pick it up in our workshop. When completing your order, you can select the "collect" option. We will contact you when you can pick up your order. This way, there is always someone from us present to receive you. In principle, your parcel will be ready for you the next working day.

Our studio is located at Daalakkersweg 8-20(4), 5641JA Eindhoven. We look forward to welcoming you there. If you have any questions about picking up your order, please feel free to contact us at post@dechocolademeisjes.nl or by phone on 06 - 19 36 37 46.

Category: Ordering

When confirming your order, you can choose the option "Do you have a voucher? Click here to enter your code." Enter the gift card code and it will be deducted from the total order amount. If there is a remaining amount, you can pay it via another payment method.

Category: Ordering
  • Ideal
    Ideal the most widely used online payment method in the Netherlands. You can make your payment in a familiar online banking environment.
  • PayPal
    PayPal is an online payment system that offers buyers a lot of protection. If you want to use this simple payment service, you need to create a (free) account with PayPal.
  • Belfius Direct Net
    Belfius Direct Net is one of the most widely used online payment methods in Belgium. You can make your payment in a familiar online banking environment.
  • KBC/CBC Payment button
    KBC/CBC Payment Button, alongside, Belfius Direct Net, is one of the most widely used online payment methods in Belgium. You can make your payment in a familiar internet banking environment.
  • Gift voucher
    With the gift card of The Chocolate Girls, you can pay in the webshop of The Chocolate Girls. If the amount of the order exceeds the value of the gift card, you can pay the remaining amount with another payment method.
Category: Ordering

Place the desired items in your basket, by clicking 'add to basket'. Once you have placed all desired items in the basket, click on the shopping basket in the top right-hand corner. If you have not yet logged in, you will be asked for your login details. You can also checkout as a guest, in which case you will be asked for your details. Next, select the desired shipping method and payment method. In the last step, you will get the chance to check the order.

When you are satisfied with the products in your shopping basket, click 'complete order'.

Category: Ordering

Did you not receive a confirmation e-mail after successfully paying for your order? If so, please check your spam, junk mail or 'junk' folder. You can also view your order in your account under 'Orders'. If you cannot find your order, please contact us at post@dechocolademeisjes.nl or call us on 06 - 19 36 37 46.

Category: Ordering

Unfortunately, it is not possible to change your order after it has been placed.
If you have made a mistake in the address details, we recommend contacting us as soon as possible by phone on 06 - 19 36 37 46. We will then check whether it is still possible to change the delivery address.

Category: Ordering

Yes, it is possible to cancel your order. Please contact us by phone at 06 - 19 36 37 46 as soon as possible to do so.
Please note that if the order has already been dispatched, cancellation is no longer possible.
The total amount of your order, will be refunded to your account as soon as possible after cancellation.



Category: Ordering

In the unlikely event that something goes wrong with your order, we would like to reach you as soon as possible to find a solution. Our preference is to do this by phone, but leaving your phone number is of course not obligatory.
If we do not have your phone number, we will send you an e-mail.

Delivery and pick-up

We offer two options:

  • Sustainable delivery by Tour de Ville (bicycle couriers)
    Wij streven ernaar jouw chocolade zo snel mogelijk in te pakken en over te dragen aan de koerier. Zodra je pakket is overgedragen aan de koerier, ontvang je een track-en-trace code waarmee je je zending kunt volgen. Vanaf het moment van overdracht hebben wij geen invloed meer op de levertijd. Houd er rekening mee dat tijdens drukke periodes de levering langer kan duren dan normaal.
  • Heb je een dringende bestelling? Neem dan gerust contact met ons op, zodat we samen de mogelijkheden kunnen bespreken.
  • Self-collection at Section-C in Eindhoven
    If you choose to collect your chocolate yourself from our premises at Section-C, we will send you an e-mail to coordinate the date and time. This way, someone from us will always be there to receive you. In principle, your parcel will be ready for you the next working day.

Ja, we verzenden standaard naar de meeste landen binnen de EU. Je kunt eenvoudig je bestelling invoeren op onze website vanuit alle Europese landen. Voor verzending buiten de EU kun je ons een e-mail sturen, en we helpen je graag verder. Op deze manier zorgen we ervoor dat je bestelling op de juiste manier wordt afgehandeld, ongeacht waar je je bevindt!

Wij verzenden chocolade bij een temperatuur tot 24°C. Zodra de temperatuur boven de 24°C stijgt, stellen we de verzending uit om te voorkomen dat de chocolade tijdens het transport smelt, of tijdens een weekend in een warm magazijn blijft liggen, wachtend op verdere afhandeling.

Wil je ondanks de warmte toch dat jouw pakket direct wordt verzonden? Dat kan, maar dit is dan wel op eigen risico. Laat ons gerust weten als je hiervoor kiest.

Once we have created a shipping label, you will be sent a Track & Trace code. This Track & Trace code allows you to track your parcel.
Please note that this mail may end up in your spam box.

Unfortunately, it is not possible for us to ship for free. After all, packing and shipping chocolate costs time and money. Because we want to be as transparent as possible in the entire chain, from cocoa farmer to shipping, we charge you for part of these costs.

Wij streven ernaar jouw chocolade zo snel mogelijk in te pakken en over te dragen aan de koerier. Zodra je pakket is overgedragen aan de koerier, ontvang je een track-en-trace code, waarmee je de voortgang van je zending kunt volgen. Vanaf het moment van overdracht hebben wij geen invloed meer op de levertijd.

Heb je een dringende bestelling? Neem dan gerust contact met ons op, zodat we samen de mogelijkheden kunnen bespreken.

Delivery
De bezorgkosten zijn afhankelijk van de bestemming van het pakket. Voor brievenbuspakketjes binnen Nederland bedragen de kosten €4,50.
Voor verzending naar andere EU-landen variëren de kosten per land en vervoerder. Tijdens het afrekenproces kun je zelf de verzendopties en bijbehorende kosten selecteren. Op deze manier krijg je een duidelijk overzicht van de bezorgkosten voor jouw specifieke bestelling.

Self-collection
Het op afspraak afhalen van je chocoladepakket in ons atelier op Sectie-C is uiteraard gratis.

Sending and wrapping gift's

An order is only truly complete as a gift if it is also wrapped. That is why we offer a gift service. In the shop you will also find the option 'gift service'. By adding it to your order, you indicate that we may pack the parcel for you. The wrapping service costs € 2.50 for the entire order.
We wrap the chocolate in beautiful paper. In addition, we add a tasting card to the gift. Using this, the recipient can follow step by step how to "really taste" chocolate.
The letterbox parcel is provided with a shipping label. On this we hand write the name of the lucky recipient.
Want to complete the gift? Then add a greeting card and add a personal message. We will hand-write your message especially for you.

How nice of you to give products from The Chocolate Girls as a gift! The lucky recipient of your gift will not receive an invoice.

Contact

Category: Contact

We strive to offer the best chocolate and service. If for any reason you are not completely satisfied with our products or services, please let us know. We would like to do our best to make it right.

You can reach us via e-mail at post@dechocolademeisjes.nl or by phone at 06-19 36 37 46. We take your complaint seriously and will do our utmost to respond within 48 hours.
Please describe your complaint as specifically as possible and do not forget to include your order number so that we can provide you with the best possible service.

Category: Contact

Click here to subscribe to our newsletter. Would you like to unsubscribe from our newsletter? Then you can unsubscribe via the link 'unsubscribe from this newsletter' at the bottom of the newsletter.
If this fails, you can also send an e-mail to post@dechocolademeisjes.nl. We will then make sure you are deregistered.

Category: Contact

You can follow us us on the following social media platforms, Linked-In, Facebook and Instagram.
Link-In: https://www.linkedin.com/company/de-chocolademeisjes
Facebook: https://www.facebook.com/dechocolademeisjes
Instagram: https://www.instagram.com/de_chocolademeisjes/

Category: Contact

We are located at the following address, a visit is possible by appointment only.

The Chocolate Girls
Section-C
Daalakkersweg 8-20-(4)
5641JA Eindhoven

post@dechocolademeisjes.nl

06 19 36 37 46

Dietary requirements

All dark chocolates in our range are suitable for a vegan diet, meaning they contain no animal ingredients. We also offer vegan milk chocolates, which are made with plant-based milk. Discover these chocolates in our online shop.

Yes, chocolate is naturally gluten-free and therefore fits into a gluten-free diet. However, ingredients may be added that contain gluten. When this is the case, it is always mentioned on the product page under the heading "Ingredients".
In addition, allergens are also described for each product, including whether traces of gluten may be present. Discover all our sustainable chocolates in our online shop.

Generally, sugar is added to chocolate. As a rule of thumb, the higher the percentage of cocoa, the less sugar is added to the chocolate.
As an example, a bar of dark chocolate with 85% cocoa contains 85% cocoa and 15% sugar.

With milk chocolate, the sugar content is generally higher and the ratio of milk to sugar may differ. This ratio is not always listed on the ingredient list.

For your convenience, you can filter in our shop by the desired cocoa percentage. In addition, we have some chocolate products in our range that contain no sugar at all. Discover these 100% chocolates.

Sustainability

Category: Sustainability

We work with different chocolate makers, so the packaging materials used may vary. Below is an overview of the most common packaging materials and how to sort them.

Cardboard
The packaging of the chocolate is usually made of paper or cardboard and can be thrown away with the waste paper.

Plastic wrap
The chocolate is protected by a plastic wrapper. This may be disposed of with plastic waste.

Some chocolate makers use biodegradable plastic (compostable plastic). This type of plastic cannot be disposed of in the kitchen and garden waste or PMD waste. It must therefore be disposed of with the residual waste.

If you have any questions about sorting our packaging or other sustainability issues, please feel free to contact us at post@dechocolademeisjes.nl or by phone on 06 - 19 36 37 46. We will be happy to help you!

Category: Sustainability

Sustainability has been one of the core principles of The Chocolate Girls from the very beginning. In addition, fair trade and high quality of our chocolates are central to the composition of our collection. Moreover, long-term and close relationships with our partners are essential to us. The Chocolate Girls place great importance on environmental protection, climate protection and ethical trade. Because this is such an important aspect for us, we have a special page dedicated to it, on which you can discover all about our sustainable business.

Category: Sustainability

Our chocolate is not fair trade certified. The chocolate makers we work with buy their cocoa beans directly from the cocoa farmer or cocoa cooperatives. This principle is called direct-trade, it is a trade and there is no certification system involved here. This way, the farmer earns a fair price because no middlemen are needed.
Want to know more about direct-trade and what exactly it entails? Then read our blog on Direct Trade.

Category: Sustainability

Wij hechten veel waarde aan duurzaamheid en werken daarom samen met Tour de Ville fietskoeriers. Deze koeriers verzorgen lokaal transport met 100% emissievrije e-trikes, vrachtfietsen en fietsaanhangwagens in steden zoals Eindhoven, Tilburg en Helmond. Dit zorgt ervoor dat jouw pakket op een duurzame manier wordt bezorgd, terwijl vrachtwagens buiten de stad blijven.

Woon je buiten dit gebied? Geen zorgen. Tour de Ville werkt samen met Fietskoeriers.nl, een netwerk van fietskoeriers in 30 steden binnen Nederland, dat pakketten bezorgt met vrachtfietsen en groengas-busjes. Voor klanten buiten het bereik van deze fietskoeriers wordt gebruik gemaakt van betrouwbare, duurzame partners zoals PostNL, DHL, GLS en Cycloon. Deze vervoerders bieden een wereldwijd netwerk en zorgen ervoor dat jouw pakket op de meest efficiënte en milieuvriendelijke manier wordt afgeleverd, afhankelijk van de bestemming.

Daarnaast wordt er zoveel mogelijk gebruik gemaakt van brievenbuspakketten om te voorkomen dat we onnodige lucht versturen. Door slim te kiezen voor het juiste vervoermiddel, helpen we samen met Tour de Ville om bij te dragen aan duurzamere steden.

Of het nu lokaal of internationaal is, wij zorgen ervoor dat jouw pakket altijd op de meest duurzame manier wordt verzonden.

Return

Category: Return

You have the right to cancel your order up to 14 days after receipt without giving a reason. After cancellation, you have another 14 days to return the product. The costs of return shipment are for your own account.

Once we have received the products back in good order, we will refund the full purchase price, including shipping costs, to your bank account within a maximum of 14 days.

If you wish to exercise your right of withdrawal, please notify us by e-mail at:
service@dechocolademeisjes.nl
o.v.v. right of withdrawal.

To process your revocation, we ask you to print the attached form, fill it in and add it to the return shipment of the products.

You can send the product(s) to:
The Chocolate Girls
Daalakkersweg 8-20(4)
5641JA Eindhoven

Form_withdrawal_The Chocolate Girls.pdf

Category: Return

No, it is not possible to exchange an item directly. However, you can use the right of withdrawal and return the products within 14 calendar days after delivery. You can then place a new order for the desired article.

Please note that return shipping costs are at your own expense. Once we have received the products back in good order, we will refund the full purchase price, including any shipping costs, to your bank account within 14 days.

Business

Category: Business

Nice that you want to surprise your colleagues with a chocolate tasting from The Chocolate Girls! Our corporate events are tailor-made. View all workshops on the workshop page and fill in the contact form for efficient coordination. Indicate your preferred date and workshop type. We will contact you to discuss your requirements.

Category: Business

It is possible to receive an invoice of your order. Enter the company details when completing your order. Send an e-mail to post@dechocolademeisjes.nl and state in the e-mail that you would like to receive an invoice for the order you placed. We will send the invoice to the e-mail address you provide.

Ask us your question

Is your question about us and our sustainable chocolate not listed? Then send us a message; we will get back to you with an answer as soon as possible.
Rating of thechocolategirls.co.uk at WebshopKeur Reviews is 9.7/10 gebaseerd op 35 reviews.