FAQ
Ordering
No, we do not have a physical shop, but you can order our sustainable chocolate in our webshop and pick it up in our workshop. When completing your order, you can select the "collect" option. We will contact you when you can pick up your order. This way, there is always someone from us present to receive you. In principle, your parcel will be ready for you the next working day.
Our studio is located at Daalakkersweg 8-20(4), 5641JA Eindhoven. We look forward to welcoming you there. If you have any questions about picking up your order, please feel free to contact us at post@dechocolademeisjes.nl or by phone on 06 - 19 36 37 46.
When confirming your order, you can choose the option "Do you have a voucher? Click here to enter your code." Enter the gift card code and it will be deducted from the total order amount. If there is a remaining amount, you can pay it via another payment method.
- Ideal
Ideal the most widely used online payment method in the Netherlands. You can make your payment in a familiar online banking environment. - PayPal
PayPal is an online payment system that offers buyers a lot of protection. If you want to use this simple payment service, you need to create a (free) account with PayPal. - Belfius Direct Net
Belfius Direct Net is one of the most widely used online payment methods in Belgium. You can make your payment in a familiar online banking environment. - KBC/CBC Payment button
KBC/CBC Payment Button, alongside, Belfius Direct Net, is one of the most widely used online payment methods in Belgium. You can make your payment in a familiar internet banking environment. - Gift voucher
With the gift card of The Chocolate Girls, you can pay in the webshop of The Chocolate Girls. If the amount of the order exceeds the value of the gift card, you can pay the remaining amount with another payment method.
Place the desired items in your basket, by clicking 'add to basket'. Once you have placed all desired items in the basket, click on the shopping basket in the top right-hand corner. If you have not yet logged in, you will be asked for your login details. You can also checkout as a guest, in which case you will be asked for your details. Next, select the desired shipping method and payment method. In the last step, you will get the chance to check the order.
When you are satisfied with the products in your shopping basket, click 'complete order'.
Did you not receive a confirmation e-mail after successfully paying for your order? If so, please check your spam, junk mail or 'junk' folder. You can also view your order in your account under 'Orders'. If you cannot find your order, please contact us at post@dechocolademeisjes.nl or call us on 06 - 19 36 37 46.
Unfortunately, it is not possible to change your order after it has been placed.
If you have made a mistake in the address details, we recommend contacting us as soon as possible by phone on 06 - 19 36 37 46. We will then check whether it is still possible to change the delivery address.
Yes, it is possible to cancel your order. Please contact us by phone at 06 - 19 36 37 46 as soon as possible to do so.
Please note that if the order has already been dispatched, cancellation is no longer possible.
The total amount of your order, will be refunded to your account as soon as possible after cancellation.
In the unlikely event that something goes wrong with your order, we would like to reach you as soon as possible to find a solution. Our preference is to do this by phone, but leaving your phone number is of course not obligatory.
If we do not have your phone number, we will send you an e-mail.